Les Manibelles - Privacy Policy
Last updated: June 2025
At Les Manibelles, your privacy is as precious to us as your time here. This privacy policy explains how we collect, use, and protect your personal information when you interact with us.
Who We Are
Les Manibelles
23 Chemin de la Tourette
81170 Amarens, France
Email: info@lesmanibelles.com
Phone: 06 77 74 36 64
Carl and David, your hosts at Les Manibelles, are the data controllers responsible for your personal information.
Information We Collect
When You Book or Enquire
Contact Details: Name, email address, phone number, postal address
Payment Information: Credit card details (processed securely through our payment provider)
Guest Preferences: Dietary requirements, accessibility needs, special requests
Travel Details: Arrival/departure dates, purpose of visit
During Your Stay
Service Preferences: Experience bookings, dietary choices, activity preferences
Communication Records: Emails, messages, and notes about your stay
Feedback: Reviews, testimonials, and suggestions
When You Visit Our Website
Technical Data: IP address, browser type, device information
Usage Data: Pages visited, time spent, referring sites
How We Use Your Information
We use your personal data to:
Provide Our Services: Process bookings, prepare for your arrival, and deliver personalized experiences
Enhance Your Stay: Remember preferences for future visits, recommend activities, arrange special requests
Communicate With You: Send booking confirmations, pre-arrival information, and respond to enquiries
Marketing (with consent): Share updates about Les Manibelles, special offers, and local events
Legal Compliance: Meet tax, accounting, and safety requirements
Improve Our Services: Analyze feedback and usage patterns to enhance our offerings
Legal Basis for Processing
We process your data based on:
Contract: To fulfill our accommodation and service agreements
Consent: For marketing communications and sharing your story
Legal Obligations: Tax records, guest registration requirements
Legitimate Interests: Ensuring security, preventing fraud, improving services
Who We Share Information With
Your privacy is paramount. We only share information with:
Service Partners: Local experience providers, restaurants (only what's necessary for bookings)
Professional Services: Accountants, legal advisors (bound by confidentiality)
Payment Processors: Secure payment gateways for transaction processing
Authorities: When legally required (e.g., local tourist tax requirements)
We never sell your personal information.
International Transfers
Your data is primarily stored and processed within the European Union. Any transfers outside the EU are protected by appropriate safeguards in compliance with GDPR.
How Long We Keep Your Data
Guest Records: 7 years (for tax and legal requirements)
Marketing Lists: Until you unsubscribe
Enquiries (no booking): 2 years
Payment Information: As required by financial regulations
Your Rights
Under GDPR, you have the right to:
Access: Request a copy of your personal data
Rectification: Correct inaccurate information
Erasure: Request deletion (where legally possible)
Portability: Receive your data in a transferable format
Object: Opt out of certain processing activities
Restrict: Limit how we use your data
Withdraw Consent: Change your mind about marketing communications
To exercise any of these rights, please contact us at info@lesmanibelles.com.
Data Security
We protect your information through:
Secure, encrypted systems for data storage
Limited access on a need-to-know basis
Regular security reviews and updates
Secure payment processing through certified providers
Cookies
Our website uses cookies to:
Remember your preferences
Understand how you use our site
Provide relevant content
You can control cookies through your browser settings. Essential cookies required for website function cannot be disabled.
Marketing Communications
We'd love to stay in touch, but only with your permission. You can:
Opt-in during booking or via our website
Unsubscribe anytime using links in our emails
Update preferences by contacting us
Children's Privacy
We do not knowingly collect information from anyone under 16 years of age.
Changes to This Policy
We may update this policy occasionally. We'll notify you of significant changes via email or our website.
Contact Us
Questions about your privacy? We're here to help:
Data Protection Contact
Les Manibelles
Email: info@lesmanibelles.com
Phone: 06 77 74 36 64
Or contact Carl directly:
You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) at www.cnil.fr.
At Les Manibelles, protecting your privacy is part of our commitment to creating a sanctuary where you can truly relax and reconnect. Your trust is essential to the transformative experience we provide.